Effective Date: 01 September 2025

At Maison Naturella, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases.

1. Information We Collect

We collect personal information that you provide to us directly, such as:
Personal Details: Name, email address, shipping and billing addresses, phone number.
Payment Information: Credit card details or other payment methods.
Order Information: Purchase history, preferences, and communication with our customer service. We also collect information automatically through cookies and similar technologies to enhance your browsing experience.

2. How We Use Your Information

We use your personal information for the following purposes:
To process and fulfill your orders.
To communicate with you regarding your orders and respond to inquiries.
To improve our website and services.
To send promotional materials, if you have opted in to receive them.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, such as payment processors and shipping companies. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights

You have the right to:
Access the personal information we hold about you.
Request corrections to any inaccuracies in your personal information.
Withdraw your consent to receive promotional communications at any time.
Request deletion of your personal information, subject to certain legal exceptions.
To exercise these rights, please contact us at info@maisonnaturella.com.

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your user experience. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

8. Consent
By providing us with your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are
protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Maison Naturella
Email: info@maisonnaturella.com